I am missing items in my order.

Rachel F2023-11-17T11:06:12-05:00

The main reason you would be missing items is that they are on backorder. Typically if a particular item is on backorder there will be a note on the packing slip stating that along with the estimate time of delivery.

To keep you from waiting for your whole order we opt to send all items that are in stock and ship the backorders items as they come in.

How do I file an insurance claim?

Rachel F2023-11-17T11:10:18-05:00

Shipping insurance offers peace of mind so you know you’re fully covered in the unlikely event of an item being lost or damaged on its way to a customer.

Shipping insurance is automatically included with every order, take a look below to see how to file a claim with USPS, UPS, DHL and Shipsurance.

Please note, we have absolutely NO control over your package once it leaves our facility. You must contact the carrier to resolve any issues.

Please note the declared value cannot exceed the price of the item.

FILING A CLAIM WITH USPS Click Here to file a USPS Domestic insurance claim. Click Here to file a USPS International insurance claim.

FILING A CLAIM WITH UPS UPS includes up to $100 liability coverage from UPS directly. Click Here to file a UPS insurance claim.

FILING A CLAIM WITH DHL DHL includes up to $100 liability coverage from DHL directly. Click Here to learn how to file a DHL insurance claim.

If you have any questions about who you should contact to file a claim please email us at support@fangear.vip and we ae more than welcome to guide you in the right direction.

I received the wrong item.

Rachel F2021-02-27T05:19:36-05:00We're human, and every so often, we might mispack an item. If this happens, please submit a support ticket. We will send you a return label to send back the incorrect product and we'll ship out the correct item(s) as soon as possible.

My package is lost, returned or was stolen.

Rachel F2023-01-30T15:02:51-05:00

Please note, we have absolutely NO control over your package once it leaves our facility. For issues with lost or delayed deliveries, please contact UPS, USPS or DHL.

The main reason for returned packages is wrong or incorrect addresses data. We are not responsible for orders shipped to an old/incorrect address that comes through with an order or charges that may be incurred due to rerouting or reshipping of packages due to wrong or incorrectly entered addresses. We will try to accommodate a change of address if we get your message before your order ships, but we cannot guarantee it.

Package theft has increased dramatically and we work hard to ensure the safe delivery of your order, however, we are not responsible for packages lost in transit or stolen from doorsteps/mailboxes/delivery addresses. Please make the necessary arrangements to ensure the successful delivery of your package.

You must contact the carrier to resolve any issues.

HELP, I entered the wrong shipping address.

Rachel F2023-01-29T20:12:58-05:00

We will try to accommodate a change of address if we get your message before your order ships, but we cannot guarantee it.

We Are Not Responsible For: Orders shipped to an old or incorrect address that comes through with an order.If your order has already shipped then you will have to call, UPS, USPS or DHLto try and reroute your package. Charges will incur due to rerouting or reshipping of packages due to wrong or incorrect address entered.

Please note, we have absolutely NO control over your package once it leaves our facility. For any issues with delivery, you will need have to contact UPS, USPS or DHL.

Cancellations, Returns, Refunds and Exchange Policy

Rachel F2023-01-29T20:15:31-05:00

Cancellations will be accepted if the order has not yet shipped. To cancel your order please submit a support ticket. Once the cancellation has been submitted a refund will be issued. Please allow 5 to 7 business days for your refund to show up in your account.

Returns and exchanges will only be provided for defective merchandise, otherwise, all sales are final!

International duties, customs, goods and services tax, etc.

Rachel F2023-01-29T20:20:23-05:00

When making a purchase, please keep in mind that you, (the customer), are responsible for all duties, import fees, goods and services tax and any other fees that your country may impose on your purchase.

The amount of import tax and duties to be paid depends on the country that the goods are imported from. Duty tax rates are between 0 to 37.5% with the typical rate being 5.63%. A flat rate of 3% applies to e-commerce purchases that are in excess of the US import tax threshold limits.

We have no control for any temporary stalled in transit customs delays.

What type of packaging will you use for my order?

Rachel F2021-02-27T05:19:00-05:00All of our products are discreetly packaged. We use four types of plain packaging: Sealed cardboard boxes, Sealed tubes, Non-Transparent polyethylene bags, and Sealed mailing envelopes.

How long will it take to get my order?

Rachel F2023-02-06T10:26:03-05:00

Processing times may vary but are usually 2 to 5 days.

Once your package is shipped the estimated transit times are the following:

United States* 2 to 7 business days

Canada 10 to 15 business days/p>

International 10 to 30 business days

The above transit times are estimated averages based on information provided by UPS,USPS and DHL. Keep in mind there can be a number of things that could affect your delivery time.

Due to high volume the shipping carriers are not guaranteing shipping estimates.

It is possible that shipping delays may occur on outbound orders as a result of COVID-19 and shipping services have been overwhelmed with the sheer volume of packages moving through their networks.

* Shipping to Alaska, Hawaii, Puerto Rico, and unincorporated territories of the United States can take an additional 7 – 12 business days.

When will my order ship?

Rachel F2023-11-17T11:20:36-05:00Processing times will vary. We try to get your order out next day but sometimes processing may be 2 to 5 days (not including holidays or weekends.) We typically ship orders on Monday, Wednesday and Friday, although we do ship on additional days depending on volume.

Please note, due to high volume, Holidays will affect our shipping schedule.

How do I track my order?

Rachel F2023-02-06T10:22:34-05:00

We print out a shipping label when we prepare your package for shipment. Once your package hits the mail stream you will receive an automated e-mail with your tracking information.

We generally have all orders ready to ship within 2 to 5 days (not including shipping times, weekends or holidays), so you can expect a tracking number within that time. If you do not receive a tracking number via email, please be sure to contact us.

Please note that some email providers will force these emails into your spam / junk folders, so be sure to check there before contacting us.

How do you ship?

Rachel F2023-02-06T18:18:34-05:00

In most cases, you can choose between - USPS, UPS and DHL International.

Please note, UPS will not deliver to P.O. boxes.

Where do you ship?

Rachel F2023-11-17T11:18:00-05:00

COVID-19 Updates

Rachel F2021-02-27T05:20:25-05:00We have had to make numerous changes to our order fulfillment processing to keep our staff safe and to meet CDC guidelines for COVID-19. We greatly appreciate your patience and understanding during this global pandemic. It is possible that shipping delays may occur on outbound orders as a result of COVID-19 and especially during the Holiday season. Shipping services such ass UPS, FedEx and the USPS are overwhelmed with the volume of packages moving through their networks and as a result, your package may be delayed. Unfortunately, we have no control over your shipment once it leaves our facility.